Curso: Keep your Customer - How to increase the Satisfaction of your Customers - Medellín - Antioquia - Escuela de Ingeniería de Antioquía

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Home>Cursos>Atención al Cliente>Medellín>Curso: Keep your Customer - How to increase the Satisfaction of your Customers - Medellín - Antioquia

Curso Siguiente

Curso: Keep your Customer - How to increase the Satisfaction of your Customers - Medellín - Antioquia

Centro: Escuela de Ingeniería de Antioquía

Método: Presencial

Lugar:

Medellín

Tipo: Cursos

Precio: Consultar precio

Imágenes de Escuela de Ingeniería de Antioquía:

Escuela de Ingeniería de Antioquia

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Objetivos del Curso:

- To enable companies to understand how to satisfy customers - To learn how to ensure all services meet or exceed customer expectations - To ensure staff communicate effectively with customers - To learn how to blueprint a service – service delivery from the customer perspective - To demonstrate the role of processes in customer satisfaction - To understand the role

Curso dirigido a:

- Marketing personnel – junior to senior executives, any size of company - Account Managers - SMEs (PYME) – owners, senior people - Customer Service personnel - Customer facing personnel = anyone dealing with customers/clients

Contenido:

Contenidos

Setting the scene
Customer Satisfaction
corporate Brand and Image Management
Product and Communication issues
The Technology of Customer Care
Measurement of Customer Satisfaction
Course Recap – Pulling it all together

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